US Airline Over-hiring to Keep Staff Levels Constant

09th Aug 2022

US Low Cost Carrier JetBlue’s Chief Executive Officer Robin Hayes shared with Global News Outlet BBC that the airline had adjusted its staffing plans to over-hire for roles to ensure that it can keep operations running as the industry is experiencing staffing challenges.

Mr. Hayes mentioned that by the end of 2022, half of JetBlue’s employees would have been with the airline for less than two years. “Even if you can get the people, they don’t have the same experience as someone who was doing that job for 10 or 15 years, so it’s going to take longer for them to learn the skills,” said Mr Hayes.

The airline increased its training capacity as well – adding more simulators and building extra class room training facilities.

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