Czech Republic – F AIR, one of Central Europe’s largest flight schools and a training partner to airlines including Smartwings and VietJet, has implemented SmartSuite to overhaul its operational processes, replacing siloed spreadsheets and manual workflows with a centralized digital platform. The move enhances efficiency, compliance, and scalability across its cadet training programs.

• Challenge:

  • Heavy reliance on Excel and Teams for tracking contracts, trainee progress, and compliance.

  • Disjointed onboarding, documentation, and department handoffs.

  • Manual coordination with civil aviation authorities caused delays and scalability limits.

• Solution:

  • Adoption of SmartSuite’s modular platform to centralize operations.

  • Digitized client lifecycle management, including contract handoffs and compliance notifications.

  • Automations integrated with:

    • Digisign for digital contracts.

    • Raynet CRM for sales data.

    • Custom reservation systems.

  • SmartSuite’s document designer now generates structured PDFs for certificates and authority notifications.

  • Personalized onboarding and architecture sessions supported rollout across teams.

• Results:

  • End-to-end digital tracking of cadet training progress with automated compliance tasks.

  • Improved collaboration between sales, operations, and compliance teams.

  • Enhanced student experience via digital scheduling, progress monitoring, and instructor communication.

  • Scalable framework allowing F AIR to manage hundreds of trainees without increasing admin workload.

Statements

• Matěj Mrázek, Pilot Training Sales Manager, F AIR: “Before SmartSuite, our training operations were siloed in Excel files and Teams chats. Now, everything from contracts to compliance is automated and centralized.”

• “The onboarding support and working sessions made it easy to get our whole team aligned and confident using SmartSuite.”

Source: Smartsuite