Global Pilot Training Group and Simulator Manufacturer CAE is looking to hire a Head of Training for its Simulator Training Center in Bangkok, Thailand. CAE recently opened this new training center – job post information can be seen below.
“Role And Responsibilities
Admin
- Represent the Head of Training accountabilities at the local training centers (unless locally arranged otherwise and agreed upon with authorities)
- Support the regional Training organization and participates in regional projects
- Manage (directly or indirectly) all resources & financial aspects of all training programs to maximize throughput & deliver of a quality product
- Manage the financials and budgets of the training delivery operation and all related aspects
- In cooperation with the scheduling team ensure efficient scheduling and maximize usage of resources
- Provide monthly performance reviews of the Training Delivery department
- Follow up on customer surveys and implement improvements when necessary based on the feedback
- Work closely with the Customer Service and/or Training Administration team to ensure that all client & IP training records are completed properly
Oversee the program scheduling function to insure compliance with ATO approval / customer contract.
Sales and customer support
- Build and ensure a solid relationship with existing and potential customers
- Partner with the Sales Team in order to assist with potential client needs
- Work closely with the Technical Operations and Customer Service groups to ensure overall client and customer satisfaction.
Staff
- Hire and manage direct reporting staff.
- Hire and train consultant instructors in accordance with defined processes and standards
- Responsible for performing annual performance reviews of direct reporting staff
- Establish & maintain the trust & support of colleagues, the members of the department and management
- Conduct regular meetings with the overall team and management staff
Training
- Create a clear, customer-centric vision for the programs & communicate it to training staff and training supporting functions/departments
- Ensure that training equipment is according to standard as required by the training to be conducted.
- Manage operations- set clear objectives, initiate and execute appropriate changes and improvements & maintain quality of service by:
- Maintaining a high level of product quality within the program and safeguarding adherence to EURAF CAT ATO standards.
- Identifying client needs & establishing user requirements
- Identifying opportunities to improve the delivery of training to our clients
- Assessing the benefits or disadvantages of proposed changes
- Warrant that latest EURAF CAT ATO standard courses and courseware are used
- Secure that customized courseware is maintained and kept to standard (hardcopy & media).
- Provide regulatory guidance and addressing technical / standardization issues”
To apply for the role please use this link or contact CAE directly.
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