OSM Aviation is looking for a Customer Services Representative (Sweden/Norway/Remote) to join its Marketing & Sales Team

OSM Aviation Academy is looking for a Customer Representative to fill a project position until January 2023 on the marketing and sales team.

The responsibilities include, but are not limited to

• Analyzing the needs of prospective students, planning meetings with them, collecting research and making future sales.
• Segmenting leads from our CRM based on demographics and customer intelligence with the support from marketing.
• Providing information to prospective students by phone, email, and social media inboxes.
• Planning, distributing, and ensuring promotion of OSM Aviation Academy’s Pilot Open Days, Pilot Aptitude Tests, and virtual events.
• Reviewing and gathering statistics from events and presenting it to the team (don’t worry, if you’re not an expert in Excel we will teach you).
• Active participation in exhibitions, conferences, webinars, seminars in Sweden and abroad.
• Participating in weekly team meeting and individual meetings with the team members.
• Answering incoming inquiries from prospective students (leads).

Who you are

• Solution-oriented with a passion for helping customers.
• Ability to prioritize tasks according to available resources and correlating them to our business goals.
• An honest and open communicator.
• Excited about contributing to your team and collaborating to achieve optimal results together.
• Full of positive energy!

Qualifications

• One or more years of experience in direct sales and/or customer service.
• Excellent verbal and written communication skills in English and one Scandinavian language.
• Experience with Customer Relationship Management (CRM) system(s) is an advantage, such as HubSpot, Salesforce, or equivalent.

For more information, kindly contact OSM Aviation Academy.

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