Global Pilot Training Group and Simulator Manufacturer CAE is looking to hire a Head of Training for its Simulator Training Center in Bangkok, Thailand. CAE recently opened this new training center – job post information can be seen below.

“Role And Responsibilities

Admin

• Represent the Head of Training accountabilities at the local training centers (unless locally arranged otherwise and agreed upon with authorities)
• Support the regional Training organization and participates in regional projects
• Manage (directly or indirectly) all resources & financial aspects of all training programs to maximize throughput & deliver of a quality product
• Manage the financials and budgets of the training delivery operation and all related aspects
• In cooperation with the scheduling team ensure efficient scheduling and maximize usage of resources
• Provide monthly performance reviews of the Training Delivery department
• Follow up on customer surveys and implement improvements when necessary based on the feedback
• Work closely with the Customer Service and/or Training Administration team to ensure that all client & IP training records are completed properly

Oversee the program scheduling function to insure compliance with ATO approval / customer contract.

Sales and customer support

• Build and ensure a solid relationship with existing and potential customers
• Partner with the Sales Team in order to assist with potential client needs
• Work closely with the Technical Operations and Customer Service groups to ensure overall client and customer satisfaction.

Staff

• Hire and manage direct reporting staff.
• Hire and train consultant instructors in accordance with defined processes and standards
• Responsible for performing annual performance reviews of direct reporting staff
• Establish & maintain the trust & support of colleagues, the members of the department and management
• Conduct regular meetings with the overall team and management staff

Training

• Create a clear, customer-centric vision for the programs & communicate it to training staff and training supporting functions/departments
• Ensure that training equipment is according to standard as required by the training to be conducted.
• Manage operations- set clear objectives, initiate and execute appropriate changes and improvements & maintain quality of service by:
• Maintaining a high level of product quality within the program and safeguarding adherence to EURAF CAT ATO standards.
• Identifying client needs & establishing user requirements
• Identifying opportunities to improve the delivery of training to our clients
• Assessing the benefits or disadvantages of proposed changes
• Warrant that latest EURAF CAT ATO standard courses and courseware are used
• Secure that customized courseware is maintained and kept to standard (hardcopy & media).
• Provide regulatory guidance and addressing technical / standardization issues”

To apply for the role please use this link or contact CAE directly.

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