Textron Aviation Adds Dallas Satellite Service Center To Bolster Service Access, Convenience for Customers

21st Oct 2022

Textron Aviation plans to open a new satellite service center by the end of 2022 in response to customer demand in the high-traffic Dallas-Fort Worth metro area. The Dallas Love Field location will offer additional flexibility to local and transit customers who operate Cessna, Beechcraft and Hawker jets and turboprops, as well as complement the company’s unscheduled Aircraft on Ground (AOG) response.

Beechcraft, Cessna and Hawker customers receive factory-direct support, maintenance and modifications by Textron Aviation Inc., a Textron Inc. company, through a global network of service and part centers, mobile service units and 24/7 1CALL AOG support.

“Dallas is an expanding market for locally based customers flying Textron Aviation aircraft, in addition to a large volume of transit customers doing business in the area,” said Brian Rohloff, senior vice president, Customer Support. “These customers now have access to local factory-direct, expert service and support at our new satellite service center.”

The Dallas Satellite Service Center can accommodate unscheduled maintenance and AOG situations as an extension of factory-direct service centers in Houston and San Antonio, and serves as the operations hub for nine Mobile Service Units, in addition to others positioned throughout the state. The new 12,000-square-foot facility will have more than 20 technicians to support customers onsite.

About Textron Aviation service

Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes 20 company-owned full service centers located around the world with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, three dedicated support aircraft, and on-site service technicians and support.

About Textron Aviation

Textron Aviation inspires the journey of flight. For more than 95 years, Textron Aviation Inc., a Textron Inc. company, has empowered collective talent across the Beechcraft, Cessna and Hawker brands to design and deliver the best aviation experience for our customers. With a range that includes everything from business jets, turboprops, and high-performance pistons, to special mission, military trainer and defense products, Textron Aviation has the most versatile and comprehensive aviation product portfolio in the world and a workforce that has produced more than half of all general aviation aircraft worldwide. Customers in more than 170 countries rely on our legendary performance, reliability and versatility, along with our trusted global customer service network, for affordable and flexible flight.

About Textron Inc.

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, and Textron Systems.

Source: Textron Aviation Press Release
Photo Credit: Textron Aviation

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